I contacted the Federation of Master Builders as Keystone was promoted by them. This proved to be frustrating as the FMB refused to take any information from the consumer, and I was then told that the FMB will only accept information provided by their own member of them entering and failing in their CVA. I then continued to pursue this matter.

The FMB then contacted me on the 20th Feb 2009, to inform me that Keystone had been expelled, this proved to be untrue, as you can see from the FMB download, dated 25th Feb 2009 promoting Keystone.

Again when I pursued this matter in a letter dated 10th March 2009, I then received a letter from the Director General of the FMB, who informed me that the wrong Keystone Company was removed from the membership list. When I checked this, I found this out not to be true.

The FMB is a scheme operator of TrustMark, and the General Director of the FMB is also on the board of TrustMark. So I requested that he looked at how TrustMark had not been following the Government Licence in my case, but he came back with the reply in a letter dated 25th March 2009, that TrustMark and the NICEIC had followed it‘s procedures correctly. This is completely untrue.

I then received a letter from the Director General of the FMB (Federation of Master Builders) dated July 22nd 2009. In paragraph 4, he admits that there is nothing that the FMB can do if they promoted a rogue trader to the consumer, If they refuse to follow the FMB Complaints Procedures and Code of Practice, again there is no warning of this on the FMB website or literature, therefore mis-leading the consumer and putting them at great risk.

They claim that they will remove a rogue trader, but my experience and evidence proves that they are incompetent or non-committed at doing this, paragraph 3 again is a complete fabrication from the Director General of the FMB, claiming that they had expelled Keystone with immediate effect in January 2009, this is completely untrue as my evidence that they were still promoting them on 25th Feb 2009.

I even offered him the opportunity to examine all the evidence and visit the property, this he refused to do.

This again highlights why the TrustMark Board and scheme is failing the consumer!

The Trustmark board consists of mainly of the Scheme Operators own board members! This situation must surely cause a conflict of interest.